p9999 Privacy Policy — How We Protect Your Data

1 Who We Are

p9999 ("we," "us," "our") is an online betting and gaming platform operating at p9999.fun and serving players in Pakistan. We offer sports betting — with a strong focus on Cricket, Pakistan Super League (PSL), T20 and international matches — alongside Slot Games, Bingo, a full Game Lobby and a dedicated mobile app available for download.

When this Privacy Policy refers to "you" or "your," it means any individual who visits, registers on or uses the p9999 platform. This policy explains how we collect, process and protect the personal information you share with us.

2 Data We Collect

We collect personal information in the following ways:

Information you give us directly:

• Full name and date of birth (required for age verification)
• Email address and mobile phone number
• Residential address in Pakistan
• Username and password (password is stored in encrypted form only)
• Identity documents submitted during verification (such as CNIC)

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location
• Pages visited, time spent on each section and click patterns
• Login timestamps and session duration
• Betting and gaming activity including stakes, game selections and withdrawal history

Information from payment processors:

• Transaction references and confirmation statuses from JazzCash, Easypaisa, Raast and bank transfer partners
• Partial payment identifiers needed to match deposits and withdrawals to your account

3 How We Use Your Data

The personal information p9999 collects is used for the following purposes:

• Account management: To create, maintain and secure your p9999 account, including identity verification and age checks.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and mobile wallets accurately and on time.
• Customer support: To respond to your queries, complaints and support requests through live chat or email.
• Platform improvement: To analyse usage patterns and fix technical issues so the betting and gaming experience stays smooth for Pakistani players.
• Responsible gaming: To monitor for signs of problem gaming behaviour and intervene appropriately, including enforcing self-exclusion requests.
• Fraud prevention: To detect and investigate suspicious activity, duplicate accounts and potential violations of our Terms and Conditions.
• Marketing communications: To send you relevant bonus offers and promotions — only if you have opted in. You can opt out at any time.

We process your data only for the purposes listed above. We do not use your information to make automated decisions that have a significant legal effect on you without a human review process.

4 Payment Data

All PKR deposits and withdrawals on p9999 are handled through our certified payment processing partners. When you use JazzCash, Easypaisa, Raast, a bank account or a debit card, the full payment credentials are entered directly into the payment processor's secure interface — not into p9999 systems directly.

p9999 retains only the transaction reference number, the amount in PKR, the payment method type and the timestamp. We do not store your full mobile wallet number, bank account number or card details on our servers.

• Payment data is used solely to match transactions to your account and resolve any deposit or withdrawal discrepancies.
• All payment partners used by p9999 maintain their own security and data protection standards.
• If a transaction is disputed, we may share the minimum necessary payment reference data with the relevant payment provider to investigate and resolve the issue.

5 Cookies & Tracking

p9999 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. A cookie is a small text file placed on your device when you visit our platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your language setting and securing your account.
• Analytics cookies: Help us understand which pages and game sections are most popular so we can improve the experience for Pakistani players.
• Preference cookies: Remember your display settings, preferred sports markets (such as Cricket or PSL) and game lobby filters.
• Security cookies: Detect unusual login activity and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features. p9999 does not use third-party advertising cookies.

6 Sharing Your Data

p9999 does not sell your personal data. We share it only in the limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum information needed to process your PKR transactions.
• Identity verification providers: If we are required to verify your CNIC or other documents, we use a trusted verification service. They process your documents under strict confidentiality obligations.
• Technology and hosting partners: Our platform infrastructure providers maintain your data on secure servers under data processing agreements that bind them to protect your information.
• Fraud and security services: We may share data with anti-fraud systems to detect and prevent abuse, money laundering or account takeover attempts.
• Legal obligations: If required by a valid legal process, we may disclose data to the extent required by applicable law. We will notify you where permitted to do so.

7 Data Retention

p9999 retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account information (name, email, date of birth) is retained for the lifetime of the account and for a period after closure to comply with record-keeping obligations.
• Transaction records in PKR are retained for several years following the transaction date for financial record purposes.
• Identity verification documents are retained for the period required to satisfy verification obligations and are then securely deleted.
• Communication records (support chats and emails) are kept for a reasonable period to assist with dispute resolution and service improvement.
• Analytics data is retained in aggregated, non-identifiable form for platform improvement purposes.

When your data is no longer needed for the purpose it was collected, it is securely deleted or anonymised. You may request early deletion of certain data by contacting our support team.

8 Your Rights

As a registered player, you have the following rights in relation to your personal data held by p9999:

We will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before acting on a request to ensure the security of your account.

9 Security Measures

Protecting your data is a top priority at p9999. We implement multiple layers of security to keep your personal and financial information safe:

• All data transmitted between your device and p9999 servers is protected by SSL/TLS encryption.
• Passwords are stored in hashed and salted form — even p9999 staff cannot see your password.
• Access to personal data within p9999 is restricted to authorised personnel only, on a need-to-know basis.
• Our servers are hosted in secure data centres with physical access controls, firewall protection and regular security audits.
• We use automated monitoring to detect unusual login activity, suspicious transactions and potential account compromise attempts.
• Two-step verification is available and recommended for all p9999 accounts to add an extra layer of protection.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your p9999 account has been accessed without your authorisation, please contact our support team immediately and change your password right away.

10 Children's Privacy

p9999 is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that a registered account belongs to a person under 18, that account will be immediately closed and any deposited funds will be returned via the original payment method after verification.

Parents and guardians are encouraged to monitor their children's online activity and to use appropriate parental controls to prevent access to betting and gaming sites. If you believe a minor has registered on p9999 using false information, please contact our support team immediately.

11 Marketing Communications

p9999 may send you promotional communications about new bonuses, Cricket and PSL betting specials, Slot Game releases, Bingo events and platform updates. We will only send these communications if you have given your consent during registration or at a later point in your account settings.

• You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional message.
• You can manage push notification preferences within the p9999 app settings.
• Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications or support responses.
• Players who are actively self-excluded will not receive any promotional communications for the duration of the exclusion period.

12 Policy Updates

p9999 may update this Privacy Policy from time to time to reflect changes in how we operate or to keep pace with evolving best practices in data protection. When we make material changes, we will notify registered players by email or by displaying a clear notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Continued use of p9999 after a policy update constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or want to report a privacy concern, please get in touch with our support team. We are available around the clock to assist players in Pakistan.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat icon inside your logged-in account
• FAQ: Visit our FAQ page for quick answers to common privacy questions